AirAsia has a strict baggage policy in which checked baggage is not included in the ticket price and you are allowed to take 7kg in to the cabin for free (bag must not be bigger than 56cm x 36cm x 23cm). For any checked baggage you have to pay extra and the baggage cost can become a significant part of the final ticket price.
For some reason there is on exception on domestic Indonesian flights. On these AirAsia flights you are obliged to pay for at least 15kg checked baggage, even if you do not want to carry checked-baggage.
The enforcement of the cabin baggage rules (size and weight) varies. Sometimes they'll weight and measure every bag upon check-in or at the gate while another time you see passengers carry huge suitcases as carry-on luggage without any comments from the AirAsia staff. So, it depends. If your bag is checked and found too heavy there are two things you can do: pay a fine or take things out. The thing is, they only check your bag, not what you carry on your body. So, put on all the sweaters and jackets you have and take out small but heavy items like camera's or books as you can easily put these in pockets of your jeans or jackets. With this you can save valuable kilograms in your bag-pack.
Cancellations, name changes and refunds
AirAsia maintains a struct no-refund policy on all its flights and flight classes. There is one exception though, flights departing from South Korea: after the government intervened AirAsia now has a partial refund policy for flights departing from South Korea.
Changing an already booked ticket is allowed in certain circumstances. A change in route is not allowed as is any change to the flight within 48 hours of the departure. Changing the passenger name is allowed up to 6 hours before departure time. For all changes a fee has to be payed for the change to take effect.
AirAsia has fees for several services that are mostly free on other airlines, although it claims 'No Admin Fee', that's probably the only fee they have not included. AirAsia has currently these fees which will be added to the base ticket price:
- Seating fee, charged for pre-selecting seats. Fees are higher for 'hot seats' near the front or exits.
- Convenience fee. a strange name as it is simply a payment fee for paying with credit card.
- Marked-up airport tax charges: airport taxes are increased a bit.
- For long-haul flight there is a fee for in-flight entertainment including use of seat-back video.
- Checked luggage fee. If you want to check-in a bag, you have to pay a fee depending on the weight of your bag
- Fees for the use of a wheelchair